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PRIVACY POLICY

Updated May 2018

 

BUNK Hotels Amsterdam B.V., BUNK Hotels Utrecht B.V. (hereafter called “BUNK”), having its office address at Hagedoornplein 2, 1031BV in Amsterdam (The Netherlands), has prepared this privacy statement (“Statement”) to inform you of the privacy principles that govern its website, which includes bunkhotels.com and other BUNK websites (collectively the “website”), the BUNK app and/or products and services offered by BUNK (the “Services”). While some functionality of the BUNK Services can be accessed without registering for an account, such as browsing and learning more about its different locations, you need an account for additional functionality.

BUNK has a strong commitment to providing excellent service to all of its customers and visitors to its website, including respecting your concerns about privacy. BUNK understands that you may have questions about how this website collects and uses the information that you provide to BUNK. If, after reviewing this Statement, you have any questions or privacy concerns please contact BUNK at info@bunkhotels.com.

The BUNK Website and Services are not intended for persons under the age of 16 and BUNK does not knowingly collect data relating to children. If you are under the age of 16, you must ask your parent or guardian to assist you.

Should BUNK collect or ask you to provide personal data when using this website, then you can be assured that it will only be used in accordance with this privacy policy. BUNK may change this policy from time to time. At such time, BUNK will notify you by e-mail (if it has such information), and by updating this page. If you have not shared an e-mail address with BUNK, please check this page from time to time for the latest information.

 

BROWSING

This website does not collect personally identifiable information when you browse it nor request pages from its servers unless you voluntarily and knowingly provided it to BUNK. This means that BUNK will not know your name, your email address, or any other personally identifiable information just because you browse the website unless you access the website from a link in an email that was sent. If you access the website from an email link from BUNK, they will know who you are based on the information you previously supplied to them.

In addition, when you request a page from the BUNK website, the servers log the information provided in the HTTP request header including the IP number, the time of the request, the URL of your request and other information that is provided in the HTTP header. BUNK collects the HTTP request header information in order to make the website function correctly and provide you the functionality that you see on it. BUNK also use this information to personalize content presented to you, to better understand how visitors use the website and how to better tune its contents and functionality to meet your needs.

 

INFORMATION COLLECTION

BUNK may collect information that you provide to use the BUNK services, for example when you register, subscribe to a newsletter, fill out a form or enter information when you use the Services. This may include your name, gender, age, country of residence, email address and social media names, credit card details, phone number, and booking preferences.

Other information about your use of the Services not knowingly provided to BUNK, but collected via analytics functionality in the Services may be: general usage information, including recent browser history (as sent by your browser) and IP-addresses.

BUNK does not collect any details about race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. Nor does it collect any information about criminal convictions and offences.

 

USE OF YOUR INFORMATION

BUNK requires information to understand your needs and provide you with a better service, and in particular for the following reasons:

Information is stored for up to 2 years

 

EMAIL OPT-OUTS

BUNK has the intention to only send you email communications that will be useful to you and that you want to receive. BUNK typically uses third party email service providers to send emails. If you choose to, you can use the bunkhotels.com website to opt-in to email communication. To unsubscribe click the Unsubscribe link that is included in each email at anytime. You can also email BUNK at info@bunkhotels.com and BUNK will promptly remove you from ALL correspondence.

 

PHOTOGRAPHY AND VIDEO

No permission is needed to take photos or film at the BUNK properties. However, you are requested to seek permission if photographing or filming other guests not part of your group. Verbal consent is solicited as a goodwill gesture.

On occasions, BUNK may commission crews to film or take photographs at the properties for promotional purposes. If you do not wish to be filmed or photographed, you are required to voluntarily leave the filming or photography area.

 

SECURING INFORMATION

BUNK has put in place suitable physical, electronic and managerial procedures to safeguard and secure the information it collects. This includes:

In the unlikely event that the security of your personal information may have been compromised, BUNK may seek to notify you of that development. If such a notification is appropriate, BUNK will do so as promptly as possible under the circumstances, and, to the extent your email address is known, BUNK may notify you by email.

 

EXPORT OF INFORMATION OUTSIDE EU

Since BUNK operates internationally, it may be necessary to transfer personal data to another company (such as partners and third-party service providers) in a country outside of the country where it was originally collected or outside of your country of residence or nationality. For some of business purposes, BUNK uses cloud-based services. Therefore it may be necessary that your personal data is transferred to servers located countries outside of the European Economic Area (EEA). In such cases BUNK ensures a similar degree of data protection is in place by ensuring at least one of the following safeguards is implemented:

 

DISCLOSURE OF INFORMATION TO THIRD PARTIES

Some Services are offered to Users in conjunction with affiliates or third-party vendors, and BUNK may share Users’ e-mail addresses and other (limited) personal data of you with third-party vendors that are used for providing the Services to you. They may use this information only to provide BUNK with a specific service and not for any other purpose. They are bound to a privacy obligation with BUNK.

BUNK may disclose personal data or information regarding the use of its Services if, for any reason, in BUNK’s sole discretion it believes that it is necessary to do so in order to satisfy laws, regulations, or other legal requests for such information; to cooperate with law enforcement agencies; to disclose information that is necessary to identify, contact, or bring legal action against someone who may be violating the BUNK Terms and Conditions or other policies; to operate the Services; to protect BUNK, its services, employees or advisors, or its Users; or in connection with a proceeding, transaction or proposed transaction involving the transfer of the business or assets to which the information pertains. The BUNK websites may contain links to other websites of interest. However, once you have used these links to leave the BUNK sites, you should note that BUNK does not have any control over that other website. BUNK cannot be responsible for the protection and privacy of any information that you provide whilst visiting such sites and such sites are not governed by this privacy policy. You should exercise caution and look at the privacy policy applicable to the website in question.

 

JOBS AT BUNK

BUNK uses tools hosted by third parties on their websites to collect information from individuals that wish to be considered for potential employment. BUNK will not use the information you provide for any purpose other than to allow you to conduct automated job searches or determine your qualifications for potential employment with BUNK IP Hotels. The third-party service providers are prohibited from using the information you provide for any purpose other than collecting it on behalf of BUNK.

 

COOKIES

The BUNK website uses “cookie” technology. A “cookie” is a small data file that can be placed on your device (computer, smart phone, tablet) when you visit certain Internet sites.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually change your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the Services. The BUNK website requires the use of a cookie throughout the online reservation process. Without cookies, BUNK will not be able to keep information you enter on multiple pages together. For example, unless bunkhotels.com can remember the dates you used in your hotel search, it will not be able to check room availability. Cookies also enable customization of the website and offerings to your needs and provide you with a better online experience on the website.

In addition, cookies are used to:

The types of cookies that are used are referred to as “session” cookies and “First Party” cookies. Session cookies are temporary and are automatically deleted once you close your Internet browser. First Party cookies remain on your computer hard drive until you delete them or are otherwise removed upon expiration. BUNK does not use cookies to ascertain any personally identifiable information about you apart from what you voluntarily provide in your dealings with BUNK.

 

THIRD PARTY COOKIES

Additional third-party cookies are placed when you use the BUNK Services. These are for example to track how long you stay on the site and to determine what region you come from.

 

YOUR RIGHTS

This website is subject to laws of The Netherlands. By submitting your information to BUNK, you consent to the use of that information as set out in this Privacy Statement. Access and control over most personal information on the Services is available through profile editing tools. If you want to know what information Bunk has about you, or if you believe that any information BUNK is holding on you is incorrect or incomplete, please write to us, or by email at Info@BunkHotels.com. BUNK will assess and correct any information found to be incorrect. Provision of such information will be subject to proving your identity and full address with a utility bill and acceptable photo ID.

 

CHANGES TO THE PRIVACY POLICY

BUNK reserves the right to modify or amend this privacy policy at any time or for any reason. Changes will be effective on the date posted. Continued use of the BUNK Services signify that you agree to any such changes. Please be aware that the privacy policy is in English. For any support in a foreign language please contact Info@BunkHotels.com

 

 

TERMS & CONDITIONS

 

These Terms and Conditions (Conditions) set out the basis on which BUNK Hotels hereafter BUNK (as defined below) will provide accommodation and other products and services at its hotels to Customers (as defined below) and Guests (as defined below). By making a Booking (as defined below) the Customer agrees to comply with these Conditions.

 

1. INTERPRETATION

In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:

 

2. BOOKINGS

Please note that different terms and conditions may apply in relation to all online bookings via bunkhotels.com and affiliated websites, depending on the accommodation or rate type selected. Please read carefully the accommodation rate details that are provided before you make your booking. You are advised to check thoroughly the rate details before making your online reservation. This agreement governs bookings made by telephone and online. When requesting bookings, customers will be required to provide identification information including, but not limited to, their name, address, contact telephone number and email address.

No request for a booking should be deemed to be accepted unless and until BUNK confirms its acceptance and provides a booking reference, at which point the contract will come into existence. Any request to change the dates or length of stay or add products and/or services will be subject to availability and the customer paying for such increased length of stay and/or products and/or services at BUNK’s standard rates from time to time.

 

3. FEES AND PAYMENT

The charges will be as quoted by BUNK to the customer upon the customer’s request for a booking. Unless otherwise agreed by BUNK, the charges only cover the provision of accommodation at the hotel and the customer may incur additional charges including, without limitation, charges for meals, drinks, art, use of shop, late check out (the “Additional Charges”). Customers will be informed of the amount of the additional charges before they are incurred.

Bookings will be subject to the customer: making payment of the charges in full in advance or paying a booking fee and/or deposit; and providing valid Debit or Credit Card details via which payment of the charges or the balance of the charges (as the case may be) and any additional charges can be taken at check in at the hotel or at the time of booking. If not prepaid in full at time of booking the balance of the charges must be paid by the customer immediately on checking in at the hotel. Any additional charges must be paid either as they are incurred or, at BUNK’s option, upon the customer checking out at the hotel.

METHODS OF PAYMENT

BUNK accepts the following payment methods:

RATES

We have 2 types of rates; flexible and non-refundable. For the flexible rates cancelling your reservation is OK but you must tell us by 12pm one day before you were booked to arrive unless we specify otherwise when you’re booking. If you cancel your reservation after 12pm, one day before arrival, we’ll charge you 1 night’s room and taxes. Peak periods may have additional cancellation restrictions, but we’ll tell you about those when you book with us. With a non-refundable rate you are not able to change or cancel your stay and thus you will be charged for 100% of the costs.

PAYMENTS & DEPOSITS

Valid credit card details are requested when making a booking in order to guarantee your reservation. A deposit is required for all hotel stays; these are payable upon arrival/check-in. A non-refundable rate will be fully charged at time of booking.

 

4. CANCELLATIONS

 

5. CHECK IN AND CHECK OUT

Check-in time at the Hotel booked is from 2pm on the day of arrival. Arriving early? No problem. You can and safely store your luggage in one of our spacious lockers. Check-in prior to 2pm may be available subject to prior arrangement with BUNK and subject to the full range of services and facilities at the hotel not being available until the standard check in time.

Regular check-out time at the hotel booked is 11 am. Later check-out times may be possible by prior arrangement with an additional charge and subject to availability. In the absence of such prior arrangement, failure to check-out by 11 am may result in the Customer being charged for an additional night’s accommodation at the standard applicable rate. All incidental charges must be settled upon checkout. If you want to stay longer, you can always ask for availability at the hosts. 

 

6. HOTEL RULES

 

7. LIABILITY