FAQ

In Utrecht, your Room or Pod will be ready for checkin at 3pm.

In Amsterdam, your Room or Pod will be ready for checkin at 3pm.

Check in online via the confirmation e-mail we sent you. Or check yourself in at the check-in desk in BUNK’s lobby. There are always hosts around to help you get settled in.

We love early birds. And we reward them too, every day. If you are the one to check in before anyone else that day, you get an Early Chicken coffee on the house. Not that there’s chicken in the coffee, it’s just that check-in sounds a lot like chicken. Get it?

Regular checkout time is 11am. If you are just too comfy in there, then ask our hosts for a late checkout. When available and only if you’re staying in a room, your checkout can get extended to either 1 pm or 3pm.

No Problem. We have secure lockers for a small charge available. Those are the cheapest rooms available in the hotel ;-).

No Problem. We have secure lockers for a small charge available. Those are the cheapest rooms available in the hotel ;-).

A Greek guy once said that change is the only constant in this world. So of course you can change your booking. Unless it’s non-refundable and final as per our (actually quite constant) Terms & Conditions. Make your changes through the website you used for booking.

Flexible rates can be cancelled up to 24 hours prior to arrival. For group bookings and non-refundable rates, the rules can be found in our Terms & Conditions. Big stakes, small print.

For non-refundable bookings you do. For other bookings a credit card guarantee will do just fine.

Planning a party in Amsterdam? Drop us an email at group.amsterdam@bunkHotels.com.

Planning a party in Utrecht? Drop us an email at group.utrecht@bunkHotels.com.

Yes, with Paypal and iDeal. You can also use a credit or debit card to guarantee your booking.

Sign up for the BUNK newsletter at the bottom of our page to receive the beste deals and promotions directly in your inbox.

We accept all major credit cards, Paypal and iDeal.

Just choose a non-refundable rate and you can pay beforehand. It’s cheaper too.

We’ll ask you for your credit card details to hold an authorized amount as a security deposit during your stay. €50 is all it takes. And as long as you don’t break anything, you won’t even notice it.

In our restaurants we don’t accept cash, only cards. You’ll need a debit or credit card to book and pay in our hotel.

Our hosts are the coolest kids in town, so don’t hesitate to ask them. They will tell you all the ins and outs. They might even join you.

Rooms

Cleaning is done every third day, for the duration of your stay with us. If you would like additional cleaning, this can be easily arranged for a small fee when making a booking, or simply ask one of our friendly hosts at the hotel. They can also help you with fresh towels if you need them.

Pod

Cleaning of the bedlinen is done every fifth day, for the duration of your stay with us. Need extra towels? Simply ask one of our friendly hosts, who are always happy to help.

For repeated BUNK use, you can contact stay.amsterdam@BunkHotels.com for a special deal in Amsterdam.

You can contact stay.utrecht@BunkHotels.com for a special deal in Utrecht.

Yes, but they take turns. BUNK is staffed 24/7. So you can find a host in our lobby area at any time.

In case you have any complaints, good advice or even bad jokes please do share it with us! Just talk to a host in the lobby or contact us directly via email Amsterdam@BunkHotels.com or Utrecht@BunkHotels.com.

You are welcome to bring them, but we do not have baby cots or foldaway mattresses and our rooms are compact. We have a few rooms where you can sleep with 3 or 4 persons.

Guests who are under 18 cannot stay in shared hostel accommodation (the BUNK Pods), however they can stay in private BUNK Rooms when accompanied by an adult over 18 years and using existing bedding.

On our restaurant page www.bunkrestaurants.com you can reserve a table. We only take limited amounts of reservations as we like the spontaneous.

For sure we do! Check our Eat & Drink pages to see what our menu looks like.

Our restaurant takes the fast out of breakfast. Early birds can dig in at 7 am. Late risers have until 10.30 am. And for the coffee snobs like ourselves, our barista brews delicious cups of goodness upon request. You can buy breakfast online when you book, or at our hosts when you arrive.

Missed breakfast? Our restaurant serves the best comfort food the whole day long.

The whole day we serve the best comfort food for guests and locals alike.

Of course, we have a small store and vending machine that can sort you out.

We don’t have guest kitchens, but we have a restaurant and bar in each hotel so you’re never left hungry.

Yes, there is. It will fit a 13” laptop. If you’re fortunate to possess too many valuables for that space, then we have lockers you could use for a small charge.

In your room, under the sink. You’re welcome 🙂

The standard BUNK Rooms are 9 sqm and have all the amenities you could possibly need.

USB and EU power plugs, fast WIFI, an LED TV, storage space, shelves, wall mirror, climate control and a luxury bathroom with a high pressure rain shower.

There is a luggage storage under your bed or you can use our lockers for a small charge.

We have it all here for you. Towels, soap, shampoo, hairdryers and, yes, we have an iron. But bring your own flip flops!

Yes, in both our BUNK Rooms and BUNK Pods the bed is made for you.

Cleaning of the bedlinen is done every fifth day, for the duration of your stay with us. Need extra towels? Simply ask one of our friendly hosts, who are always happy to help.

1 person: 90×210 cm
2 persons: 160×210 cm or of 180 x 210 cm

Yes, unless you have the biggest afro on earth, the space is definitely high enough for that.

Our Pods have Dutch power plugs and USB-plugs. There is fast free WIFI in the cabin. The air is conditioned and the beds are made. Oh, and you can change the lighting into millions of pretty colours.

There are laundry services close to our hotels. Ask the host where to have your dirty laundry come clean.

Yes. You can buy an adaptor in the travel shop. Just ask a member of the team.

Unfortunately, animals are not allowed in the rooms, so they can’t stay overnight. But we do have Robin: the ‘holy’ founding father of BUNK. Please take care of him when you see him wandering around. Pets are welcome in our bar and restaurant though. And the good news is, pet food is on the house.

BUNK is a non-smoking hotel. You can have a cigarette outside. For smoking anything stronger, we suggest visiting a coffee shop. Please notice that smoking pot is also prohibited in outside public areas.

Our hotel has an ample parking facility. For free long-term parking with backstage access, please see our jobs section ;-).

We don’t have our own parking spots. But you could park at Paardenveld car park, which literally means Horse Field. Pretty good name for a parking spot in a Medieval town, huh? Other options close to our hotel are MobyPark, Vredenburg or the P5 car park.

You can and you should. There’s no better way to explore the city. If you have a flat tire, call us and we might just come and get you.

Holland is home to the shittiest bikes with the prettiest locks. Your rental is way better than most bikes out there. So we offer bike locking courses for free. That’s €250 cheaper than a stolen bike will cost you.

There are two guarded bicycle sheds within walking distance:

• Bicycle parking Utrecht Vredenburg (Vredenburg 46, 3511 BD Utrecht)
• Bicycle storage Laag Catharijne (Catharijnesingel 28, 3511 GB Utrecht)
• Charges: 1st 24 hours free, subsequent days € 0.50 per extra 24 hours