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Check-in and Check-out

What time can I check in?

In Utrecht, your Room or Pod will be ready for checkin at 3pm.

In Amsterdam, your Room or Pod will be ready for checkin at 3pm.

How can I check in?

Check in online via the confirmation e-mail we sent you. Or check yourself in at the check-in desk in BUNK’s lobby. There are always hosts around to help you get settled in.

So what’s this Early Chicken I’ve been hearing about?

We love early birds. And we reward them too, every day. If you are the one to check in before anyone else that day, you get an Early Chicken coffee on the house. Not that there’s chicken in the coffee, it’s just that check-in sounds a lot like chicken. Get it?

When do I need to check out?

Regular checkout time is 11am. If you are just too comfy in there, then ask our hosts for a late checkout. When available and only if you’re staying in a room, your checkout can get extended to either 1 pm or 3pm.

I arrive early, can I leave my luggage?

No Problem. We have secure lockers for a small charge available. Those are the cheapest rooms available in the hotel ;-).

I want to stay longer in the city, can I leave my luggage?

No Problem. We have secure lockers for a small charge available. Those are the cheapest rooms available in the hotel ;-).


How can I change my booking?

A Greek guy once said that change is the only constant in this world. So of course you can change your booking. Unless it’s non-refundable and final as per our (actually quite constant) Terms & Conditions. Make your changes through the website you used for booking.

I forgot my parents’ anniversary. Oops. How do I cancel?

Flexible rates can be cancelled up to 24 hours prior to arrival. For group bookings and non-refundable rates, the rules can be found in our Terms & Conditions. Big stakes, small print.

Do I need to pay online for my booking?

For non-refundable bookings you do. For other bookings a credit card guarantee will do just fine.

I want to book several rooms. How can I do that?

Planning a party in Amsterdam? Drop us an email at

Planning a party in Utrecht? Drop us an email at

I don’t have a credit card, can I still book a room?

Yes, with Paypal and iDeal. You can also use a credit or debit card to guarantee your booking.

Do you have any discount codes available?

Sign up for the BUNK newsletter at the bottom of our page to receive the beste deals and promotions directly in your inbox.


How can I ever repay you?

We accept all major credit cards, Paypal and iDeal.

I wanna pay in advance. Will you take my money?

Just choose a non-refundable rate and you can pay beforehand. It’s cheaper too.

What about this security deposit?

We’ll ask you for your credit card details to hold an authorized amount as a security deposit during your stay. €50 is all it takes. And as long as you don’t break anything, you won’t even notice it.

Cash is King?

In our restaurants we don’t accept cash, only cards. You’ll need a debit or credit card to book and pay in our hotel.


What’s happening in town?

Our hosts are the coolest kids in town, so don’t hesitate to ask them. They will tell you all the ins and outs. They might even join you.

How often are you going to clean my room?


Cleaning is done every third day, for the duration of your stay with us. If you would like additional cleaning, this can be easily arranged for a small fee when making a booking, or simply ask one of our friendly hosts at the hotel. They can also help you with fresh towels if you need them.



Cleaning of the bedlinen is done every fifth day, for the duration of your stay with us. Need extra towels? Simply ask one of our friendly hosts, who are always happy to help.

What if I want to get my employees BUNK’D up?

For repeated BUNK use, you can contact for a special deal in Amsterdam.

You can contact for a special deal in Utrecht.

Do the hosts ever sleep?

Yes, but they take turns. BUNK is staffed 24/7. So you can find a host in our lobby area at any time.

How can I let you know my feelings about BUNK?

In case you have any complaints, good advice or even bad jokes please do share it with us! Just talk to a host in the lobby or contact us directly via email or

I couldn’t find a babysitter. Can I bring my kids?

You are welcome to bring them, but we do not have baby cots or foldaway mattresses and our rooms are compact. We have a few rooms where you can sleep with 3 or 4 persons.

I'm a minor, can I stay at BUNK?

Guests who are under 18 cannot stay in shared hostel accommodation (the BUNK Pods), however they can stay in private BUNK Rooms when accompanied by an adult over 18 years and using existing bedding.




How can I make a reservation?

On our restaurant page you can reserve a table. We only take limited amounts of reservations as we like the spontaneous.

Does BUNK do breakfast, lunch and dinner?

For sure we do! Check our Eat & Drink pages to see what our menu looks like.

When is breakfast?

Our restaurant takes the fast out of breakfast. Early birds can dig in at 7 am. Late risers have until 10.30 am. And for the coffee snobs like ourselves, our barista brews delicious cups of goodness upon request. You can buy breakfast online when you book, or at our hosts when you arrive.

Missed breakfast? Our restaurant serves the best comfort food the whole day long.

And how about lunch and dinner?

The whole day we serve the best comfort food for guests and locals alike.

I’m arriving in the middle of the night at and I have the munchies. Anything left to eat?

Of course, we have a small store and vending machine that can sort you out.

Do you have a kitchen to cook my own meal?

We don’t have guest kitchens, but we have a restaurant and bar in each hotel so you’re never left hungry.

BUNK Rooms

Is there a safe in the room?

Yes, there is. It will fit a 13” laptop. If you’re fortunate to possess too many valuables for that space, then we have lockers you could use for a small charge.

My hair is a mess?! Where’s the hairdryer?

In your room, under the sink. You’re welcome 🙂

How big are the rooms?

The standard BUNK Rooms are 9 sqm and have all the amenities you could possibly need.

What are those amenities you speak of?

USB and EU power plugs, fast WIFI, an LED TV, storage space, shelves, wall mirror, climate control and a luxury bathroom with a high pressure rain shower.


Do the BUNK Pods come with a safe?

There is a luggage storage under your bed or you can use our lockers for a small charge.

So you have towels. What else don't I have to bring?

We have it all here for you. Towels, soap, shampoo, hairdryers and, yes, we have an iron. But bring your own flip flops!

Has the bed been made?

Yes, in both our BUNK Rooms and BUNK Pods the bed is made for you.

How often will you clean my pod?

Cleaning of the bedlinen is done every fifth day, for the duration of your stay with us. Need extra towels? Simply ask one of our friendly hosts, who are always happy to help.

How big are the mattresses?

1 person: 90×210 cm
2 persons: 160×210 cm or of 180 x 210 cm

Can I sit up straight in my bed?

Yes, unless you have the biggest afro on earth, the space is definitely high enough for that.

Tell me more about the amenities in the BUNK Pods?

Our Pods have Dutch power plugs and USB-plugs. There is fast free WIFI in the cabin. The air is conditioned and the beds are made. Oh, and you can change the lighting into millions of pretty colours.

Do you have any laundry facilities?

There are laundry services close to our hotels. Ask the host where to have your dirty laundry come clean.

Can I buy a travel adaptor?

Yes. You can buy an adaptor in the travel shop. Just ask a member of the team.

General questions

Can I bring my poodle?

Unfortunately, animals are not allowed in the rooms, so they can’t stay overnight. But we do have Robin: the ‘holy’ founding father of BUNK. Please take care of him when you see him wandering around. Pets are welcome in our bar and restaurant though. And the good news is, pet food is on the house.

Where can I smoke?

BUNK is a non-smoking hotel. You can have a cigarette outside. For smoking anything stronger, we suggest visiting a coffee shop. Please notice that smoking pot is also prohibited in outside public areas.

How does parking work in Amsterdam?

Our hotel has an ample parking facility. For free long-term parking with backstage access, please see our jobs section ;-).

Where’s the parking in Utrecht?

We don’t have our own parking spots. But you could park at Paardenveld car park, which literally means Horse Field. Pretty good name for a parking spot in a Medieval town, huh? Other options close to our hotel are MobyPark, Vredenburg or the P5 car park.

Can I rent a bike from you?

You can and you should. There’s no better way to explore the city. If you have a flat tire, call us and we might just come and get you.

What’s with all the big locks?

Holland is home to the shittiest bikes with the prettiest locks. Your rental is way better than most bikes out there. So we offer bike locking courses for free. That’s €250 cheaper than a stolen bike will cost you.

Can I park my own bike in Utrecht?

There are two guarded bicycle sheds within walking distance:

  • Bicycle parking Utrecht Vredenburg (Vredenburg 46, 3511 BD Utrecht)
  • Bicycle storage Laag Catharijne (Catharijnesingel 28, 3511 GB Utrecht)
  • Charges: 1st 24 hours free, subsequent days € 0.50 per extra 24 hours

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Us, definitely